CUSTOMER SERVICE POLICY

Overview

This Customer Service Policy explains how we manage orders, shipping, delivery, returns, refunds, currency, and customer support. Our goal is to provide a clear, consistent, and reliable shopping experience for every customer. We are committed to transparent service and helpful communication throughout the entire order process.

Order Processing

Orders are processed within 1–3 business days. This processing window allows us to prepare, verify, and pack each order with care. Once an order has been processed, it enters the shipping and delivery stage. Customers are encouraged to review their order details carefully before completing checkout.

Shipping and Delivery

Estimated delivery is 6–12 days. All orders follow the same estimated delivery window. This applies to every destination without exception. We do not require customers to distinguish between different delivery regions for the purpose of estimating arrival. The delivery estimate begins after order processing is complete.

Expedited Shipping

Expedited shipping options are available. Customers who prefer a faster shipping method may select an expedited option during checkout. Expedited shipping is designed to provide an alternative delivery solution while maintaining the same commitment to careful order handling and reliable service.

Free Shipping

All items qualify for free shipping. No shipping charges are added to any product. Every order is eligible for free shipping regardless of the items selected. This policy is intended to make shopping simple and predictable, with no unexpected shipping costs at checkout.

Currency and Pricing

All prices are displayed in USD. We use a unified currency to provide a consistent shopping experience for all customers. Product prices, order totals, and applicable charges are presented in USD. Free shipping applies to all items, and no additional shipping fees are added.

Returns

Returns are accepted within 60 days. Customers may request a return within this window in accordance with our return process. Returned items should be in a condition that allows them to be reviewed and processed properly. We aim to make the return experience straightforward and customer-friendly.

Refunds

Refunds are typically processed within 5–10 days after the returned item is received and inspected. The refund timeline begins once the return has been received and reviewed. Refunds are issued according to the original payment method where possible. We strive to complete the refund process efficiently and keep customers informed throughout.

Order Support

Our customer service team provides support for order processing, shipping, delivery, returns, refunds, and general product information. We are committed to responding with care and helping customers resolve service matters in a timely manner. Clear communication and consistent support are central to our service approach.

Contact

For customer service assistance, please visit our Contact Us page. Our email address is also available on the Contact Us page. All service-related inquiries should be directed through the Contact Us page so that our team can review and respond appropriately.

Our Commitment

We are dedicated to maintaining a high standard of customer service for women’s clothing and fashion accessories. From order placement to delivery, returns, and refunds, we focus on clarity, reliability, and customer satisfaction. We appreciate your trust and will continue to provide dependable service and a positive shopping experience.